How to Manage/Edit Registrations
Options Below:
1. Bib Exchange - Free if done up to 72 hrs prior to Race Day (hereafter RD), $5 after at packet pickup. Gift it & exchange race fee offline to avoid processing fees. Shirt size edits expire 10 days prior to RD.*
2. Event Transfer (Distance Change) - Free if done up to 72 hrs prior to RD, $5 after at packet pickup. No refunds in registration fees to switch down. Running wrong distance results in immediate DQ.*
3. Defer your Race to Next Year - Must be done 15 Days prior to RD and costs $10 for 5K/10Ks and $15 for all other distances.*
4. Transfer to another On Hill Events Race up to 11 months from RD for credit*:
Percent towards future race:
100% expires 60 Days prior to RD
90% expires 30 Days prior to RD
75% expires 15 Days prior to RD
50% expires 7 Days prior to RD
25% expires 3 Days prior to RD.
No Credit at 72 hrs prior to RD
*No Cash Refunds Regardless - Options must be done prior to deadlines online (not via messages or calls to us)
Referral Program is a great program we do. Refer 5 friends and get 100% back on your credit card. No longer is it 10% per referral but 100% for 5 which is more.
We do not do any of these programs manually or else we would be like all other race companies and not offer them. They are too difficult to manage manually and open us up for errors in timing. If you wish to participate in one of these programs you must do so electronically prior to the deadlines. Emailing, Texting us or phone call or voicemail does not count as notifying us prior to the deadline. If you do not know how to do one of these programs we are happy to help explain how to do them yourself but they still must be done electronically yourself prior to the deadlines. If you need help please contact us well prior to the deadlines, so you do not miss the deadlines.
Edit Registration, Defer Program, Referral Program is accessed via signing into RunSignUp and selecting these options. 
This is a great tutorial to help with all other items: https://help.runsignup.com/support/solutions/articles/17000062920-view-edit-a-registration
Though this tutorial lists request a refund, no refunds are allowed for any event.
