Virtual Event FAQs
MANAGE YOUR REGISTRATION:
ABOUT THE VIRTUAL EXPERIENCE
WHAT IS A VIRTUAL EVENT?
We are offering a Virtual Experience of the 305+ Run+RIDE that can be completed anywhere. You may choose to run, walk, or ride at your convenience and at your own pace anytime from May 7-9, 2021
WHEN CAN YOU COMPLETE THE VIRTUAL EVENT?
You may complete the Virtual Experience anytime between May 7-9, 2021. All results must be submitted by Sunday May 9, 2021 (11:59 pm ET)
IS THERE A SPECIFIC APP I NEED TO USE TO TRACK MY DISTANCES AND TIMES?
You may track your distances and times with any app, watch, or fitness device that you would like. We will provide more details closer to the event date.
CAN I USE A TREADMILL OR STATIONARY BIKE?
Yes, you may!
WHEN WILL I RECEIVE MY SHIRT & MEDAL?
We will begin shipping your finisher kit in the first couple of weeks of June.
WILL YOU SHIP FINISHER KITS INTERNATIONALLY?
At this time, we are only able to provide U.S. shipping.
REGISTRATION FAQS
IS THERE A MAX CAPACITY FOR THE VIRTUAL EVENT?
Yes, there are only 305 spots available.
CAN ANYONE REGISTER?
Yes, this event is open to everyone.
ACCOUNT MANAGEMENT FAQS
HOW DO I DOWNLOAD MY DIGITAL BIB?
Click here to visit your Profile. From there, you will see "View Digital Bib" on the right panel of your registration for this event. You must be logged into your RSU account to access this. You do not need to wear a bib during your run. Your digital bib will be available to download the week of the event.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it.
Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
- Sign In to RunSignUp
- Go to your Profile
- See your events under Upcoming Events
- Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
- Check the email listed in your Profile for your registration confirmation
Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login”, and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
RESULT SUBMISSION FAQS
HOW DO I SUBMIT MY RESULTS?
Click here to visit your Profile. From there, you will see "Submit Virtual Results" and other options on the right panel of your registration for this event. You must be logged into your RSU account to access this. Miles must be logged within the race time frame (May 7-9, 2021).
You may track your distance with a number of different phone apps (Strava, Garmin Connect, Nike Running, etc.), your fitness watch (Apple Watch, Garmin, etc.), or your favorite fitness device (treadmill).
Once you’re ready to submit your results, please follow these steps:
STEP 1
- Click the RESULTS tab on the race website
- Click the "Submit Virtual Results" button at the top of the screen
- Search for your registration
- Click “Log Activities”
- Enter your time and distance in HH:MM:SS format
- Click “Submit Activity”
STEP 2 (Optional)
- Click the PHOTOS tab on the race website
- Click “Start Uploading Photos”
- Upload photos of your participation
Post your results any time from Friday May 7, 2021 to Sunday May 9, 2021 11:59 PM EST
DO I NEED TO SUBMIT PROOF OF MY MILES?
Due to the manual nature of submitting your results, we request that you uphold the integrity of our sport and submit only results that are honest and accurate to the best of your ability. You do not have to submit proof when submitting your results but race staff reserves the right to request proof for any result submission.
